Lau W. Cheng, Beh L. Wei (2025) “Integrating Agile Service Innovation to Enhance Quality Performance and User Engagement in Modern Library Management”, National Journal of Quality, Innovation, and Business Excellence, 2(2), pp. 60–67. Available at: https://theeducationjournals.com/index.php/NJQIBE/article/view/414 (Accessed: 21 February 2026).