LAU W. CHENG, BEH L. WEI. Integrating Agile Service Innovation to Enhance Quality Performance and User Engagement in Modern Library Management. National Journal of Quality, Innovation, and Business Excellence, [S. l.], v. 2, n. 2, p. 60–67, 2025. Disponível em: https://theeducationjournals.com/index.php/NJQIBE/article/view/414. Acesso em: 21 feb. 2026.