The Hidden Link between Quality Management and Digital Success: A Fortune 500 Case Study

Abstract

However, companies having solid operational excellence foundations are the ones that tend to have better performance when adapting to market changes and digitals transformations. Through validation with ten industrial case studies, this finding points out the very important connection among quality management practices and organizational agility in unstable business environment of today.It came to light that there is constant pressure for organizations to improve and innovate and still stick to their core objectives. Concretely, we note that firms with greater alignment between their strategies and the Total Quality Management practices also yield superior business outcomes. Moreover, these organizations are extraordinary at the creation of a good operational excellence culture while upholding high performance standards.For this case study, we open the door to a Fortune 500 company that agreed to use the principles of quality management to drive digital success. We will look through their experience and see how the traditional quality practices are progressing in the digital context, find out how to embed quality management into the digital transformation, and uncover practical methods of designing an organizational structure for operational excellence based on modern business requirements.