A Framework for Implementing Lean Six Sigma in Service-Based Businesses

Abstract

In manufacturing industries, Lean Six Sigma (LSS) has been proved to be effective methodology for improving operational efficiency, reduce waste, and increase customer satisfaction. Nevertheless, there is a large share of the world’s economy that is made up of service based businesses, and LSS is difficult to apply in these cases due to intangible and variable nature of their processes. This research paper strives to explore a framework for Lean Six Sigma and implement in service base business. It can help you with a full course on service industries and how to apply LSS principles to them, as well as the important factors required for success and case studies to show the real world application of LSS in a service industry. The proposed framework is composed of Lean and Six Sigma tools that follows the process optimization, customer satisfaction, and quality management.